techcierge ™ | Connect by Simplikate

The techcierge ™ valet module allows residents or guests to request their car using their cell phone, PC connected to the web, set top TV box or "in unit" touchpanel in real time or in advance for a specific time. techcierge™ remembers each car for each unit so the resident can quickly choose which car they want when.

Guests may enter their valet ticket number directly in the system and request their vehicles from the unit of the resident they are visiting or from a common area kiosk. techcierge™ notifies the resident when the car is ACTUALLY being retrieved so they can time going downstairs to pick it up. During busy times, it allows the resident or their guest ( using guest valet tickets ) to remain in the comfort of their unit while waiting because they know the request is being handled in an organized manner. techcierge™ will alert them automatically with a customized sound or call to their cell phone that the valet has their keys and is retrieving their car. Without techcierge™ residents "backup" in the lobby and get frustrated when there seems to be no "system" in place to properly queue their requests. techcierge™ eliminates this stress completely.

Each retrieval is precisely timed, so the owner or guest is signaled when to arrive in the lobby elegantly in sync with the arrival of their vehicle.

FOR MANAGEMENT
techcierge™'s powerful "Connect" resident database sets this solution apart because it seamlessly ties day to day management activities with individual unit preferences. Since techcierge's resident database is the "master" database for the community, all information remains in sync without double entry.

Techcierge's™ powerful management and reporting tools seamlessly integrate the valet module into the property management system to monitor efficiency of the valet to better schedule staff based on measured peak periods. For example, managers may specify that if more than 5 requests are "open" in the system, to automatically alert front desk or concierge to cover or assist residents to ensure a benchmark of service. For budgeting or contract negotiations with valet vendors, the board and management can see exactly how many cars were retrieved in how much time in any given period.